Bank of the West in 1070 73rd Street

Customer Reviews about Bank of the West:

• ★ ★ ★ ★ ★
  I have been a customer of this bank for years. I have always gotten excellent and friendly service here. Employees have gone out of their way to help me when I was having financial problems, and were able to think of ways to get me through a difficult time. I would recommend this bank to anyone.
  By Lynne Melone, January 21, 2017
• ★ ☆ ☆ ☆ ☆
  After numerous calls to Bank of the West to find out how much I owed for my final car payment, I gave up and went into the the location on 73rd Street in Clive, IA. I explained that no one in the call center could give me my payoff amount. The clerk who also could not help me, took me to the office of Mike Smith, bank manager. I told Mr. Smith that I only wanted to write one check since I only had one check left. He said, "No problem! Go ahead and write out a check for $x." As I was handing the check to him, he informed me that he may have to ask me for another check for "additional fees" as he was going to get his information from the online banking people. So in other words, he didn't listen at all to his customer, nor did he care what she said. He then promised to call me with the information later that evening or during the next day at the latest. Needless to say, I never received a phone call from Mr. Smith- or anyone for that matter. Also, I never received any title to my car. It's been about a month now. I'm still in the dark about what's happening. Neither Mr. Smith or online banking will give me any information and they act like I am a tremendous bother. I say "thumbs down" to doing business with Bank of the West.
  By Lois Rannick, November 28, 2016

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About Bank of the West in Clive